How can I switch my billing cycle?
We can send the necessary form to you or you can fill out an information change form online.

What is my billing cycle?
ORCA offers several styles of billing cycles. We offer monthly, quarterly (every 3 months), and annual (once each year). When filling our your monitoring agreement, you may choose which billing cycle you prefer.

What is your fax number?
We have two fax lines for your convenience, (800) 828-0781 or (800) 300-7281, 24 hours a day, 7 days each week.

What is you phone number for billing questions?
We welcome your phone calls directly to our billing department. You can contact us at (800) 675-3073, Monday through Friday from 8:30AM to 5:00PM Pacific Standard Time.

How do I make changes to my agreement?
Send a fax, letter or use the convenient ORCA Flex system. Please include your name, account number, password, phone number, and specify the exact changes that you desire to be made. If you prefer, you may request a new monitoring agreement and simply "start from scratch".

Can I take my security system with me when I move to another state or into Canada?
Yes! ORCA has customers in all 50 states and Canada. All that is required is that you contact us once the system has been moved. We will test and reprogram your console over the phone lines. You will need to supply us with new information regarding changes to you agreement. You may use ORCA Flex to make these changes online.

How do I order more yard signs, window and door stickers?
You may purchase online, call, or write to us and we will be happy to send you an order form.

How do I order additional parts for my system?
Additional parts can be purchased through various online and local dealers in your area. These include X10.Com, RadioShack and Magnavox Home Security online.

How do I get a new monitoring certificate for insurance purposes?
Call, write or fax us a request for a new insurance certificate. We will be happy to send certificates to qualified customers with active accounts. ORCA does not sell the insurance certificates.

Will I save money on my homeowners or renters insurance?
Yes, most likely you can receive discounts from most insurance companies provided that you provide them with proof that you have a system installed. Use the insurance certificates for this proof.

When is customer service open for phone calls?
ORCA customer service is open 24 hours a day, 7 days each week, to assist you. Through this number, we can test your system, download changes into your system, respond to alarms, and answer any questions about your security system.

How do I terminate or suspend my service?
ORCA requires all cancellations to be done in writing. You need to specify your name, password, account number, request date, when you want to terminate your service (at the end of a selected month), and your signature. If you can't remember your password on your account you can use your social security number.

Why does ORCA need a password and signature on changes to my plan?
ORCA offers a very personalized monitored security experience. As a result, we need to ensure your confidence and privacy as it pertains to your plan. We think you would agree that you don't want just anybody to have access to your account information.